Terms of Use Agreement
Terms & Conditions of Using the (TowHelp) Application
License Agreement
Please read the terms and conditions of this Service License Agreement carefully before using the service.
This agreement is legally binding; by giving electronic consent, installing the service, or using it, you agree to all of the terms and conditions of this agreement on your own behalf and on behalf of any entity or individual. If you do not agree to the terms and conditions of this agreement, you must not continue the installation process, you must not use the service, and you must delete or destroy all copies of the service that you own or control.
You further acknowledge that all payment data is handled according to the highest standards of privacy and security and is not shared with any third party except for the purpose of processing the payment only, and that the application will continuously use your geographic location in order to provide the service properly and effectively.
This agreement relates to your use of certain software or services, including any updates made in relation to your acceptance of this agreement.
By using this application, you agree to comply with, be bound by, and adhere to the following terms and conditions. Therefore, please review these terms carefully. If you do not agree to these terms, or any of them, you must stop the installation process. Once you check the box indicating acceptance of the agreement and complete the installation process, you will be responsible for complying with all the terms and conditions, and your acceptance shall constitute an electronic signature and commitment to the following terms and conditions:
- Acceptance of the Agreement:
You undertake to accept the terms and conditions contained in this Agreement (the “Agreement”) in relation to TowHelp. This Agreement constitutes the entire and complete agreement between you and us and supersedes all prior agreements, warranties and any prior agreement concerning the application, content or services provided by or through the application and the subject matter of this Agreement. This agreement may be modified from time to time by us without prior notice to you. The most recent version of this agreement will be published on the application, and you must review it before agreeing to it electronically. Your use of this application (TowHelp) shall constitute an electronic signature by which you are bound by all the terms of this agreement or any future updates. - Documents and Records:
Providing proof of identity, vehicle registration, criminal record and any other documents is solely your responsibility. The company providing the service bears no responsibility in this regard. Any fraud or forgery that results from this is your responsibility towards the company providing the service and towards others.Service Provider Identity Verification
When you apply to become a service provider on our platform, we may request that you upload a photo of your government-issued identification document along with a selfie (face photograph). This information is used only to manually confirm that the person in the selfie matches the person in the ID for identity verification and fraud prevention.
We do not use facial recognition technology, do not analyze facial geometry, and do not create biometric identifiers. The selfie is treated as a standard image file.
Your ID image and face photograph are stored securely on our private backend dashboard hosted on a dedicated server provided by Hetzner. Data is encrypted during transfer and at rest. These images are never sold, shared, leased, or disclosed to third parties. Access is strictly limited to authorized personnel responsible for identity verification.
We retain the face photograph and ID image for up to 30 days, after which they are permanently deleted unless a longer retention period is legally required. Service providers may request deletion at any time by contacting us.
- Compliance with Safety Standards:
You must comply with all safety and professional standards while providing the service to customers. You must ensure your tools and equipment are in the best possible condition and handle them with the level of care expected from a professional. Any negligence is your responsibility and you shall compensate for any resulting damages. You are also required to alert customers to take necessary safety precautions in relation to the service and to ensure the safety of the customer and any companions during the service. - Compliance with Civil Defense Requirements:
You must comply with civil defense and safety standards while providing the service. Valid and functional fire extinguishers must be available while providing the service, and you must be adequately trained and prepared for dealing with fire or similar emergencies to protect the customers and their property. The company owning the application bears no liability for any negligence or misconduct by you. - Editing, Deleting, and Modifying:
We reserve the right, at our sole discretion, to modify or delete any document, information or content appearing on the application. We also reserve the right to delete your account if we determine that your service level is poor or your work poses any danger to customers, without any liability on our part. - Acknowledgment of Responsibility:
You acknowledge full and sole legal responsibility for the accuracy of any materials, information, data or images that you upload or publish on the application. You also acknowledge that such materials, information, data or images do not infringe on the rights of third parties or violate public morals. You further acknowledge that the company has no responsibility for any fraud or forgery related thereto, and that you are fully responsible for the results of the services you provide to customers, particularly in relation to safety and security standards. - Non-Transferability:
Your right to use the application and any password that allows you to access information and client contact details may not be transferred. You are not allowed to arrange with a client outside the application nor deal with the client after the service ends except through the company. You are not permitted to allow any other person to access your information in the application or use it on your behalf. Your account is non-transferable and the company will permanently delete your account and seek compensation (if applicable) in case of violation. - Disclaimer of Liability:
The information provided through the application is delivered “as is” and all warranties, express or implied, are disclaimed (including, without limitation, any implied warranties of fitness for a particular purpose). The information and services may contain bugs or errors or other problems that may limit their effectiveness. We and the affiliated parties shall have no liability of any kind resulting from your use of any information or services. In particular and without limitation, we and the affiliated parties shall have no liability for any direct or indirect damages, incidental or consequential, including damages for loss of business or profit, litigation, or similar issues, even if we have been advised of the possibility of such damages. The above limitation of liability is a fundamental part of the agreement between us. The service or information would not be provided without such limitations of liability. No advice or information obtained by you, whether written or oral through the application, shall create any warranty or guarantee unless expressly stated in this agreement. - Payment Privacy:
The company commits to using your payment data solely for the purpose of processing the transaction and will not store or share this data with any third party except to the extent required to complete the payment process through the authorized payment provider. You acknowledge that all necessary technical and organizational measures have been taken to ensure the confidentiality and security of payment transactions. - Use of Information:
We reserve the right, and you expressly authorize us, to use and transfer all information related to your use of the application and all data you provide to us in accordance with the Privacy Policy.
You further expressly acknowledge and agree that the application will continuously determine and use your geographic location during the provision of the service, including while the application is running in the background or even if the application has been closed, in order to connect you with the nearest service provider and to ensure the effectiveness and safety of the service. Your continued use of the application constitutes an explicit consent to make your geographic location available at all times to service providers and the application owner for operational purposes. - Privacy Policy:
Our Privacy Policy, as it may be amended from time to time, is an integral part of this Agreement. You may not use any images uploaded to the application or taken during the service for any other purpose outside the application. You must fully respect the customer’s privacy. It is strictly forbidden to photograph the customer or any of their companions, and you must observe public moral standards. Any violation of this constitutes a breach of this Agreement and entitles the company to take any necessary measures to protect its customers’ rights, including permanently deleting your account. - Pricing Policy:
Our service pricing is based on extensive market studies within the bounds of market conditions and the rules of supply and demand. Accordingly, the company may change service prices according to market requirements, and you must comply with the prices determined by the company for the services you or your staff provide. - Service Offices:
The office shall be fully responsible for the actions of its employees (drivers or workers) toward the client and the company. All staff must adhere to public morals and values as stated in Egyptian law. The office must instruct its staff to treat customers properly and avoid recklessness or negligence. In all cases, the office shall be liable for any error that results from such behavior without any liability on the company owning the application. - Limitation of Liability:
The company that owns the application acts solely as an intermediary between the customer and the service provider. Its role is limited to mediation only. Any damage resulting from negligence or misconduct is solely attributed to the service provider or the customer, without any responsibility on the company that owns the application. - General Provisions:
This Agreement shall be deemed executed and issued in the Arab Republic of Egypt and shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt (without reference to conflict of law principles). Any legal action by you in connection with the application and/or any related information or service must be brought within one (1) year of the cause of action arising or it shall be forever barred. Jurisdiction shall belong exclusively to the courts of the Arab Republic of Egypt.
Contact us :
+201096099980